Hardware Support Engineer

What You will Do:

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
• Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

Requirements

We Expect You to Have:

• Minimum of 3 years of professional experience in IT, with a focus on hardware support.
• Excellent understanding of server architecture and components of PC hardware.
• Proven experience in diagnosing and troubleshooting hardware issues to resolution.
• Basic Linux/Unix knowledge.
• Familiarity with fundamental networking concepts, including network devices, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.
• Ability to independently identify and implement solutions for hardware-related challenges.
• Strong multitasking skills and effective time management abilities.
• Proficient English language skills (at least Intermediate level).

Will be a Plus:

• Familiarity with equipment from HP, DELL, Supermicro, Arista, Cisco, and APC.
• In-depth understanding of the operation of network and server equipment, as well as data center infrastructure.
• Experience with scripting languages such as BASH and Python to automate tasks.
• Enthusiasm for process automation and a proactive approach to enhancing efficiency.
• A strong desire to learn and stay updated with the latest advancements in hardware and technology.

Additional information

What We Offer:
We aim to ensure you feel and give your best by offering:

• Competitive Salary

• Flexible schedule

• Remote, hybrid or office work

• Educational support

• Medical insurance (depending on the contract type and your location)

• Business trips (depending on your role).

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.