Principal, User Experience Designer

Job Description:

Our Employee Digital Experience team is seeking to develop a user experience strategy for the next generation of Workplace benefits platform. The Principal designer on this team will play a key role in facilitating complex design conversations across the enterprise and driving teams to informed decisions that help deliver world-class experiences for our NetBenefits web site and app.

WHAT YOU’LL DO:

• Join a cross-functional design team working on both strategic visioning and tactical delivery projects. Our Employee Digital Experience team develops complex experience frameworks for other design teams as well as near-term designs for current experiences. The ability to communicate clearly while helping teams make difficult design decisions in support of great user experiences is key
• Be a champion for our enterprise design strategy, helping to drive re-use, consistency, and product excellence across teams.
• Discover and understand the unique needs and objectives of our Workplace users, both in the US and globally; use that knowledge to facilitate conversations, help set priorities and make challenging design decisions.
• Work with enterprise-wide product teams to ensure cohesiveness and connections across initiatives.

HOW YOU’LL DO IT

• By inspiring the team to dig into customer needs, motivations, and behaviors, then apply existing and new standards to push the boundaries of how we solve user problems
• By recognizing and articulating the difference between a good customer experience and a bad one, setting a high bar for product excellence in our design community.
• By facilitating design sessions with cross-functional teams. You’ll listen and understand, give your views to the team, and help drive the process toward the best solution.
• Through the use of Figma, Teams, pencil and paper to create wireframes, journey maps, concept maps, clickable prototypes and other visual storytelling assets

WHO YOU ARE

• You have 7+ years experience as an information architect, interaction designer, UI designer or a similar role
• You have a knowledge of and passion for the latest in digital technologies and design trends, including the creation and management of design systems.
• You have trust and compassion for those around you, and understand that successful design means you can’t design without it
• You are thoughtful and persuasive, but can let go of things outside of your control
• You’ve got a sense of humor
• You enjoy collaboration and helping designs make decisions to solve problems, and are self-aware enough to know when you need quiet space
• You have a passion for the power of strategic design and have a positive, “anything’s possible” mindset.
• You’re accountable for your part, and confident with your skill, experience and expertise.
• You’re comfortable leading a design session from the front of a room or over the phone
• You can work within a structured design system, but know when that system needs to be bent or broken
• You’re curious
• You’re self-directed and process-driven, comfortable enough to “go with the flow” when needed to tackle shifting priorities and deadlines
• You’re not cynical, inflexible, or only about your portfolio
• Experience designing for multiple cultures and languages a definite plus!

Category:

Information Technology