Application Engineer

Summary

The Application Engineer's role is to implement, test, analyze, and support software applications to meet the business requirements of Universal Parks. This includes troubleshooting and providing day-to-day support to multiple business units. Additionally, the Application Engineer researches, designs, documents, and modifies software requirements throughout its lifecycle, working with vendors and internal IT teams to deliver new applications and enhance existing ones to fulfill business needs. It is important to note that the Application Engineer is not responsible for creating new applications.

The Application Engineer will serve as a primary contact for the user community, addressing business issues and designing, implementing, and supporting new business initiatives. A key goal of the Application Engineer is to ensure the uptime and stability of deployed applications, providing support to both team members and guests.

Responsibilities

• Provide system support for day-to-day systems operations
• Provide support for various hardware and software solutions
• Collaborate with UDX IT teams to support the business requirements
• Create and execute detailed test plans and conduct system testing
• Define and manage small up to medium projects, timelines, deliverables, and communication with the business
• Analyze and document existing software solutions
• Maintain a hybrid office schedule (3 days on-site, 2 days remote; subject to change)
• Provide 365-day 24/7 to support the business; Role requires on-call and work schedule containing holidays and weekends
• Perform other duties as assigned

Requirements

Qualifications/Requirements

• Bachelor’s degree from a four-year college or university preferred, with majors in Computer Science, Information Systems, or related fields; Alternatively, additional experience within IT support will also be considered
• 3-5 years of experience in an IT support role
• 1+ year(s) of SQL experience
• Experience supporting several applications ranging from small to large
• Willingness to travel, work weekends, and special events with short notice; Support during non-business hours as needed

Desired Characteristics

• Excellent understanding of SQL database and query best practices. Including triggers, stored procedures, SQL jobs, SSIS, and reporting using SSRS
• Experience supporting a large POS application; Galaxy Ticketing System preferred
• Extensive relational database and operating systems experience with Microsoft SQL Server
• Proven analytical and problem-solving abilities
• Windows Server 2016+ Administration Experience (review, troubleshoot, patch, access control, user access reviews, and IIS)
• Experience with IT Service Management Tools (ServiceNow or Jira)
• Effective communication skills with both technical and non-technical team members
• Hospitality industry experience preferred
• Strong communication skills
• Strong technical and analytical skills
• Effectively handle sensitive and confidential matters

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $100,000

Additional information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].