Application Support Analyst

We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.

We are now looking for an Application Support Analyst to join our RELEX family in Helsinki. You’ll join the 24/7 support team of 20+ people, who will help you succeed in your new role. Together the team takes care of the 1st level support of our customers and internal support requests. This role is a full-time role (37,5 hours per week) with a permanent contract. Please note that this position includes shift work. For this role, we can only consider applicants who are already located in Finland and have the right to work full time.

What you'll be doing:

• Providing software support for global customers facing issues in their production environments
• Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
• System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
• Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
• Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues

What you bring to the table:

• Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
• Basics skills of Linux/Unix
• Knowledge of databases and version control systems
• Good written and verbal customer communication skills
• Experience with administration of ticketing systems (Jira, ServiceNow, etc.)
• Fluency in English

What we consider as an advantage:

• Other language skills
• Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
• Work experience in IT support or customer service
• Effective troubleshooting and diagnostics skills
• Networking Knowledge
• Cloud/Hosted environment experience preferred

What we offer you:

RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides
a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!

Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:

• Hybrid working
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year

We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements.
As we’re a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.

Are you the one we’re looking for?

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today. The last day to apply is 13th October 2024.

If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).