Project Manager

Why Phase2?

Our remote-first employees join and stay at Phase2 to make a meaningful impact. In pursuit of digital experiences that advance the human experience, you will do your best work, live fully, and succeed as part of a team.

Phase2 is a digital agency passionate about customer experience, grounded in data and insights, and rooted in over two decades of successful technology delivery. We guide industry-leading companies toward what’s next in their digital landscape.

It all begins with finding the right people who align with our values and passion for impact.

We’re seeking a Project Manager—a dynamic, results-driven individual who will drive strategic project direction, own outcomes, and be accountable for achieving client goals.

As the leaders of project execution at Phase2, Project Managers organize and align cross-disciplinary teams to ensure effective delivery. They manage budgets, guide teams in understanding client objectives, and collaborate to develop solutions that meet those goals.

Project Managers are the face of the agency during client calls, presenting work, tracking progress, and identifying opportunities amid challenges and risks. They ensure that day-to-day work is well-organized, managed, and clearly communicated across the company, while ensuring adherence to Phase2’s processes and standards.

Key Responsibilities:

• Project Ownership and Execution: Lead one or more projects across single or multiple accounts, owning the project vision and aligning it with client goals. Guide cross-functional teams to ensure collaboration, timely delivery, and adherence to budget and margin expectations, driving successful outcomes.
• Client Advocacy and Communication: Serve as the primary project point of contact for both internal teams and clients, leading meetings, providing updates, offering strategic solutions, and presenting in-progress work to ensure alignment with client goals and objectives.
• Client Success and Satisfaction: Act as an advocate for client outcomes by managing relationships, expectations, scope, timeline, and budget, ensuring high client satisfaction throughout the project lifecycle.
• Project Accountability: Take full ownership of project success, managing both internal team performance and client outcomes to meet agreed-upon goals. Proactively mitigate risks and seize opportunities to ensure projects deliver expected results and value.
• Cross-functional Leadership: Lead and mentor internal teams and external stakeholders, ensuring alignment, high performance, and effective communication.
• Strategic Decision-Making: Make informed decisions on resource allocation, project priorities, and margin management. Continuously seek ways to drive innovation, improve processes, and capitalize on growth opportunities for both clients and Phase2.
• Operational Excellence: Ensure that all projects adhere to best practices in staffing, contracts, and reporting, driving operational excellence.

Preferred Qualifications:

• Project and Product Management Certification: PMP, CDPM, Agile, Scrum Master/Product Owner or other relevant certifications demonstrating expertise in managing complex, multi-disciplinary projects and digital products.
• Experience Managing Multiple Projects: Proven ability to lead and prioritize multiple projects across accounts while ensuring successful outcomes.
• Client Management: Extensive experience in building strong client relationships, managing expectations around scope, timeline, and budget, and advocating for client success.
• Communication and Presentation Skills: Strong ability to lead client communications, present in-progress work, and provide clear project updates to internal teams and clients.
• Digital Expertise: In-depth knowledge of digital platforms (DXP, CMS, DAM, CRM, e-commerce), web development processes, business systems, digital product lifecycle management, marketing automation, analytics, AI, and emerging technologies.
• Cross-functional Leadership: Demonstrated experience leading cross-functional teams, ensuring alignment, collaboration, and high performance.
• Financial and Budget Management: Proven experience managing project budgets, tracking financial performance, and meeting margin expectations without compromising quality.
• Risk Management: Ability to proactively identify risks, develop mitigation strategies, and resolve issues efficiently to ensure project success.
• Operational Excellence: History of executing operational processes (staffing, invoicing, contracts) with precision, contributing to project efficiency and success.
• Strategic Decision-making: Experience in resource allocation, project estimation, project prioritization, and decision-making to achieve both client and Phase2 goals.
• Proficiency in Project Management Tools: Expertise in tools like Jira, Monday, FinancialForce, Salesforce, or other project management solutions for monitoring timelines, dependencies, risks, and progress.
• Industry Experience: Prior experience in a digital agency environment, preferably working with enterprise clients in industries such as healthcare.
• Quality Assurance (QA) Management: Expertise in establishing and leading comprehensive QA processes to ensure digital products meet or exceed quality standards. Proven ability to integrate QA planning into project timelines, facilitate cross-functional collaboration to identify and resolve issues, and maintain high-quality deliverables across multiple projects.
• Travel (10% - 15%) as needed to cultivate relationships, engage and lead onsite project execution activities.

Advancement Criteria

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on:

• Performance Management evaluation history indicating strong performance and exceeding expectations of current role;
• Consistent demonstration of successfully executing the minimum qualifications of the next level
• Endorsement from senior leadership and peers

The typical advancement path is to Senior Project Manager.

Environment

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel (approx. 10% - 15%) when required.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Working at Phase2

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors — logicians at heart who meet challenges with curiosity and a “what’s next” spirit.

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you — and together you will achieve more than you ever could alone.

We live our passion — ignite change and share it with the world.

Equal Employment Opportunity (EEO)

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.