User Researcher I

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a User Researcher, you will partner with product management, engineering, and design to build deep user understanding and empathy. You will go deep into the problem space and support business decisions with factual understanding of user needs and expectations. You’ll join a team of design-thinking UX professionals revolutionizing industrial software.

Your Impact

• Designing and conducting generative research (techniques to help define problem space using interviews, ethnography, data mining) for specified products.
• Plan and perform research operation activities such as screening and inviting users to research studies.
• Collaborate with product designers with validation activities, such as Usability Testing.
• Contribute to designing and facilitating webinars and workshops to evangelize for user research within the org and externally.
• Help establish and document company-wide User Research standards and templates.

What You'll Need

• Degree in human-centered design, computer science, research, psychology, anthropology or related fields.
• 2+ years of proven experience performing user research for software products.
• Proven knowledge of qualitative and quantitative user research methodologies.
• Good understanding of user research processes (planning, feedback collection, data analysis, insights delivery).
• Intermediate analytical skills (able to analyze data and identifying patterns).
• Excellent communication and collaboration skills.
• English fluency (written and verbal) is required.
• A working knowledge of US companies is a plus.