IT Analyst

The IT Analyst processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level. The Computer Operator III works within the IT team to provide responsive company wide support for technology incidents, requests, and questions. The successful individual will demonstrate a contemporary, working knowledge of computer hardware, peripherals, operating systems (e.g. Windows 10/11), audio/video systems, and networking fundamentals. Excellent listening skills, research and problem-solving skills, strong technical knowledge, and a sincere interest in serving others are essential qualities for success in the role. The candidate should be able to work in a fast-paced environment, and be able to multitask accordingly

Requirements

Working knowledge of computer hardware and peripherals, Windows 10/11 configuration and support, Microsoft Office 2019/2021/365, network and IP addressing fundamentals, in-person and remote support methods and tools, incident management (ticketing) systems. Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.

Additional Qualifications:

• 3+ years of IT Help Desk experience or similar
• A+ Certification preferred

Education:

• High School Diploma Required with a minimum of 2 years of relevant IT experience- College Degree Preferred

Additional information

ISN Corporation is an Equal Opportunity Employer

ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporationis a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.