Senior Field Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command &
Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding
our Services Support Team which will provide Field Engineering Services to our Malaysia customers.
The Field Engineering Services Team prides itself on delivering first class technical support, to each of ours customers, to ensure Critical
Communications, and/or Services, are available throughout the lifecycle of Maintenance Support and beyond, and also meet Customer SLA's
within a timely manner, and with minimal impact to end users.
We will invest in the required, and applicable, technology, and service management, training and certifications throughout the MSI career of
all our team members, to ensure the team are up to date with latest technologies, tools and services required to provide the best service to
each of our customers.

Job Description

• Provide full time Technical Support for our deployed systems, working with our Service Teams and vendors across Malaysia & APAC region.
  • Predominantly focused on providing Technical Support to the RMP Astro P25 System in Sarawak Region of Malaysia. Consisting of:
    • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
    • On-Site Technical Support for Preventive Maintenance, including:
      • Periodic Site Optimisations
      • Regular PMI checks
• Be the key point of contact to the Malaysia Field Services Manager for all communications, ensuring excellent service levels are met to all MSI customers in the Sarawak Region of Malaysia.
• Work with the wider Malaysia Field Services Team to support all other aspects of the technologies that MSI provides within the Sabah Region of Malaysia. Consisting of:
  • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
  • On-Site Technical Support for Preventive Maintenance, including:
    • Periodic PMI checks
• Responsible for ensuring all project/contractual deliverables are delivered on time and in a professional manner
• Maintaining, and growing on, the excellent relationship with all MSI customers in Srawak region of Malaysia
• Attend regular Team and Customer meetings as and when required.
• Constantly review and identify improvements to existing processes to ensure continued and constantly improving service delivery to both internal and external MSI customers
• Out of Hours work will be required

Basic Requirements

• Associates degree OR 4+ years experience in one of the following: System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
• Legal authorization to work in Malaysia indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a Malaysia citizen with the ability to obtain necessary security clearance as required by contract.
• Ideally already located in Sarawak Region of Malaysia
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills.
• Problem solving skills
• ITIL awareness

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.