Developer Support Intern

Job Description:

Summer 2025 Internship - Developer Support Intern

Application Deadline: November 15, 2024

We encourage you to submit your application as soon as you can as internship applications are reviewed on a rolling basis.

Internship Dates: June 9, 2025 - August 15, 2025 (You must be available to work during this period)

About our Organization:

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

About the Role:

As a Developer Support Intern at Dow Jones, you will assist customers in building applications that leverage our APIs and services. In this role, you'll learn to represent Dow Jones by helping manage and resolve complex technical issues for developers integrating with our platform. This role offers a unique opportunity to work closely with experienced Developer Support Executives, learning essential skills for a career in technical and development support

You Will:

• Serve as an advocate for developers using Dow Jones APIs, ensuring that our platform meets their needs.
• Assist in maintaining the accuracy and clarity of our technical documentation to streamline developer integration.
• Help in developing and testing the Dow Jones platform to enhance customer experiences.
• Develop relevant sample code to support developers.
• Contribute to managing and updating the Dow Jones Support site to improve accessibility and usability of resources for developers.

This role is hybrid, based in our Princeton office.

You Have:

• Completed at least two years of school towards a Bachelor's degree in Computer Science
• Understanding of Web services (SOAP, REST, WSDL, XML)
• Networking or communication protocol knowledge
• High-level understanding of how to troubleshoot network connectivity issues related to a customer's network infrastructure.
• Knowledge of networking or communication protocols including HTTP, FTP, and other common protocols
• Customer Focus and the ability to explain complex products and technical issues at a level appropriate to the audience.

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Customer Service

Job Category:

Administration, Facilities & Secretarial

Union Status:

Non-Union rolePay Range: $25.00 - $25.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..