IT Solutions Engineer - Hosting

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The IT Solutions Engineer for Hosting will play a pivotal role in delivering and maintaining top-tier IT solutions for our hosting services. This individual will leverage their extensive experience to provide expert technical guidance and support across both project implementations and operational activities.

Key Responsibilities

• Act as escalation point for the resolution of complex technical incidents and problems from the Service Desk and Key stakeholders
• Identifies Hosting requirements and promotes them into the Strategy & Architecture team for design, build and delivery. These may include:
• Solutions that will improve service to customers
• Requirements of Operations that will enhance the management and delivery of Hosting services
• Requirements that address Problems
• Expenditure optimization initiatives.
• Engage with Project teams to ensure Operational Acceptance Criteria are clearly established and that services transition into operational use occurs in a sustainable and secure manner.
• Develops and maintains key documentation including as-built, knowledge articles, and drives good housekeeping regarding documentation, maintenance schedules and best practices.
• Takes a leading role in the management of Hosting suppliers to Aurecon, ensuring they deliver to SLA and escalating where necessary.
• Applies skills and experience to coach and mentor team members.
• Provides support to the Hosting Services Team Leader and Manager, acting has his 2IC when required.
• Adhere to incident, Problem, and Change management processes as per Aurecon standards and within SLAs
• Be part of a rotating roster and on-call responsibilities, this includes handling after hours escalation
• Has experience working with offshore counterparts and liaise well with them

Key Processes:

• Service Asset and Configuration Management
• Incident & Change Management
• Release and deployment Management
• Service, Process and Standard Definition
• Service Continuity
• Risk Identification

Qualifications:

In Depth Knowledge of the following

• Minimum of 10 years of experience as server engineer
• Microsoft Azure and Microsoft O365 - Administration
• Microsoft Server 2016 or above – Admin and Management (Troubleshooting, installation, decommissioning, and server build)
• Microsoft Active Directory (DNS, DHCP, Site Services, and Group Policy) – Admin and Management
• Microsoft Exchange 2016 or above
• VMware vSphere 7.0 or above
• Backup and Storage management
• Vulnerability and Patch management
• Linux, PowerShell (scripting), and SCCM (patching)

Nice to have

• Bachelor’s degree in Information Technology, Computer Science or related field
• Industry Standard Certifications (ITIL, Microsoft, VMware, Azure, etc.)
• Citrix experience
• ServiceNow experience
• Azure Arc (Monitoring)
• On-Premise to Cloud Migration experience

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!