Product Sustenance Engineer

POSITION TITLE (ENGLISH): Product Sustenance Engineer

REPORTING TO: Manager

REPORTING LOCATION: Bangalore

WORKING LOCATION: Bangalore

SUMMARY OF POSITION AND OBJECTIVES:

Eurofins Scientific is seeking an IAM Solutions Engineer to become a valued member of our successful team. The IAM Solutions Engineer is responsible for creating and maintaining Identity & Access Management setup, Access, Directory and Authentication Services for employees and external customers of Eurofins Scientific with the capability to support cloud and on-premise application services. This may require interaction with potential or current users of our organisation across the globe. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports Eurofins Scientific Information Security policies and meets all relevant compliance requirements.

POSITION & OBJECTIVES:

Job description:

• The position is for an operational (run) group. support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to our IAM services.
• Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
• As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
• Participation in a team 24×5 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed.
  • This is not a low level position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. Engineers that only want to do projects and/or design and architect solutions will not be happy with this role.
• While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus.

EVOLUTION:

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

QUALIFICATIONS AND EXPERIENCE REQUIRED: (maximum 500 characters (not including spaces) for short position posting and for posting on Eurofins website and career portals)

• Bachelor’s degree or equivalent experience
• Strong technical skills of IAM (Identity and Access Management)tools and processes, including Identity and Access Management, Single Sign-On (SSO), Web Access Management, User Lifecycle, Federation and Federation protocols like SAML,OIDC
• Skills supporting Industry Standard IAM (Identity and Access Management) Tools such as PingFederate,PingDirectory, Microsoft Azure Identity Platform, Microsoft AAD, ADFS, AD and relevant experience in privileged access management (PAM), and multi-factor authentication (MFA) solutions.
• Strong communication skill and having worked on an ITIL environment.
• Ability to work under pressure and capability of troubleshooting of solution/infrastructure hosting the solution.
• Excellent standards of documentation with a high level of expertise in service management reporting

Job Description:

• Providing operational support for the IAM (Identity and Access Management) solutions
• Management and reporting of IAM (Identity and Access Management) Service Levels to ensure adequate business support is in place
• The IAM (Identity and Access Management) Operational Support Analyst will also be responsible for liaison and communication with a range of internal and external stakeholders, including Service/Helpdesk teams, business users of the OIA/IAM systems, Company’s Program Management, Internal Identity Data and Source Data providers, Compliance, Third party support vendors, and network and application system administrators.
• Integration of new applications used in Eurofins with our Federated access management system (FAMS) using industry standard security protocols like SAML, Oauth/OIDC