SAP Senior FICO Support Analyst

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for SAP, Oracle and VMware.

We have an immediate need for an SAP Senior FICO Support Analyst:

• The role is full time & fully remote, but the candidate must be based in the UK, Ireland or South Africa
• Must have excellent customer focus and communication, friendly interaction and passion to help customers.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Who You Are

• SAP Certification is preferred
• 14+ years of SAP FICO, S/4HANA Finance and CFIN configuration experience
• 2+ years SAP management experience (project/program management/team lead etc.) OR similar customer focused relationship management experience
• Finance experience: Treasury, E-invoicing, Asset Accounting, US GAAP, IAS
• Controlling experience: CCA, PCA, PC (ML), COPA, PS, etc.
• SAP RAR (Revenue Accounting and Reporting)
• SAP FICO experience in IS-U (Industry Solution for Utilities) and IS-R (Industry Solution for Retail)
• Excellent communicator

What You'll Do

• Experience managing SAP FICO ticket resolution
• Work with other senior SAP colleagues on complex international SAP issues
• Ensuring incident tickets are resolved in a timely fashion and to the highest level
• Account Manager and first point of escalation for assigned customers
• SLA and Monthly Management reporting
• Support our EMEA Sales colleagues with presales meetings, questions and presentations
• Ad hoc SAP Finance project work

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