Senior Principal Support

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.

Cadence customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Title: Senior Principal Support, Application Engineer

Location: Cork

Reports to: Director, Customer Support

Job Overview:

Develops and leads the technical support processes, including direction and coaching of assigned Support AEs; takes ownership in driving knowledge best practices and ensures scalable support through high quality content; provides tactical leadership to initiative/projects in GCS or beyond.

Job Responsibilities:

Customer Support:

• Partners and strategizes with director-level management, project, delivery and account management to develop overall customer support strategies for accounts and technical platforms and solutions to complex technical issues to provide accurate and holistic technical solutions that help entrench Cadence solution.

Product Support:

• Creates new solutions, design flows and design environments to meet customer requirements using mastery of domain knowledge and extensive business experience.

Issues Management:

• Develops, evaluates and selects organization-wide process and service improvements for Customer Support based on a thorough understanding of business needs and industry trends.

Delivery:

• Communicates highly-complex ideas, anticipates potential objections and persuades others, often at executive leadership levels, to adopt a different point of view.

Knowledge content creation:

• Coaches other AEs in the creation of all types of knowledge artefacts; influences and leads cross- functional peers in the effort to keep the quality of content on COS very high; contributes to identify gaps in existing content to enhance self-help and case deflection.

Leadership:

• Provides effective technical supervision and mentoring for medium-size project teams working at Cadence or customer facilities to deliver quality results according to schedule requirements.
• Uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Leads multiple highly-complex projects of diverse scope where analysis requires an understanding of current business trends.
• Decisions impact the future direction but may not have direct impact.
• Understands the up- and down-stream impact of changes and proposals often result in global process improvements.
• Contributes to helping R&D better understand the customer’s perspective to enable better and more usable products.
• Leads others to solve issues of diverse scope.
• Ability to interact with Group Director level on the AE team within WFO and their assigned platform.
• Interacts with AE Platform Directors and Account Directors.
• Ability to establish a close working relationship with customer peers; builds trust on the capability of Cadence products and competence of support team to guide them.

Job Qualifications:

• Bachelor’s Degree in; Electrical / Electronics / Electronics and Communication / Computer Engineering / VLSI Engineering with 10+ years related experience
• Masters +7 years of related experience
• PhD + 5 years of related experience
• Expert with CDN tool set in the context of multiple flows and processes and considered subject matter expert.
• Ability to analyse customer's environment and architect appropriate support solutions; expert knowledge of competitor's technologies.
• Excellent verbal, written, and interpersonal communication skills are required.
• Possess ability to architect Cadence Product and Services support solutions to enhance the customer's position in the marketplace. Able to establish credibility with the customer and demonstrate value.

Additional Skills/Preferences:

• The candidate should have exposure to VLSI design flow and/or System Design Engineering experience in the relevant domain like Automotive Electronics, IC Design, RF and Microwave Design, Defence and Aerospace etc.
• Specific skills either in Intelligent Systems Design or Advance Node Custom IC Design will be of added value

Additional Information:

Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.

Travel: >10%

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