Digital Experience Engineer

The Digital Experience Engineer is responsible for management, configuration and optimization of the Nexthink platform to enhance the digital employee experience and improve IT operations.

This role also involves analysing data, resolving incidents, keeping ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas involving DEX and ensuring that the IT environment is efficient and secure.

Requirements

• Administration experience of Windows PC OS and Mac OS
• Comfortable performing in a process-oriented and change-controlled working atmosphere.
• Team player with the ability to communicate and present to non-technical audience.
• Solution-oriented, constructive approach to problem-solving.
• Proven organizational and multi-tasking skills.
• Demonstrable experience working across multiple technical disciplines.
• Bachelor’s degree in a technical discipline or 8+ years of related experience.

Additional information

Core Knowledge, Skills and Abilities:

• Advanced to expert skill level with PowerShell
• Advanced to expert skill level with Bash
• Advanced to expert skill level with Python
• Advanced to expert skill level with SQL
• 4+ years’ experience utilizing and administration of Nexthink
• Microsoft SCCM and Intune experience
• Advanced knowledge of Windows 10 and Windows 11
• Intermediate knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
• Advanced knowledge of scheduled tasks, group policies, etc.
• Intermediate knowledge of Group Policy and how GPOs apply
• Advanced practical windows systems and Mac administration skills
• Proficient in operating remote management tools
• Proficient in ITSM ticketing management

Key Result Areas :

• Configure and maintain the Nexthink platform in conjunction with the Digital Experience Office.
• Configure data collection settings to gather relevant information from endpoints.
• Analyse raw DEX toolset data to identify potential remediations and provide solution recommendations for consideration

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