Lead Quality Assurance Analyst

We seek a QA/QC Associate with a solid understanding of modern web-based technologies, cross-browser experience on multiple platforms and a superior eye for detail. The role will require an independent, proactive attitude in order to conceive and refine creative solutions that satisfy the demands of world-class clients and meet evolving business needs.

You will work with a highly experienced team of developers, helping to build testing processes to lead our company through an exciting period of growth. We offer competitive compensation and a comprehensive benefits package. This position is located in our Bangalore, KA office.

Responsibilities:

• Excellent interpersonal, communication and presentation skills, to coordinate with global Development teams
• Strong leadership skills - able to communicate with colleagues while building credibility and rapport, modifying behavioral style to respond to the needs of others while maintaining objectives
• Mentoring the Team, Train and coach members of project groups to ensure effective knowledge management activity
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Design and build quality, performance, and reliability and inspire other team members to do the same
• Conduct defect management activities to include problem identification, issue research, analysis, and documentation
• Lead or assist in data analysis to determine data health and consistency, or root cause of issues
• Ability to execute QA testing, interpret test results, and document outcomes with attention to detail
• Review requirements, providing feedback on completeness, testability and other risk areas
• Communicate testing progress and results in a timely and accurate manner
• Estimate assigned tasks and provide regular status updates to project team, supervisors
• Participate in identification and implementation of continuous improvement opportunities within QA and broader project teams

Requirements

• 8+ years of experience in Digital/Email Marketing
• Bachelor/Master's degree in area of specialty and/or experience in the field or in a related area
• Working knowledge of Manual/Automated Testing
• Knowledge of HTML, CSS
• Enterprise-grade ESP experience
• QC/QA Practices
• Knowledge of various tools used in Email Marketing and Campaign Build Process
• Understanding of Email Life Cycle
• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently, effectively manage multiple activities, and to meet quality objectives
• Proven ability to communicate effectively (oral, written and via email)
• Strong analytical, problem solving, decision-making and negotiating skills
• Good interpersonal skills: teamwork, respect, tact and discretion
• Demonstrate a positive attitude even under pressure
• Excellent attention to details

Additional information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.