Customer Service Agent

Patrique Mercier Recruitment is at the forefront of connecting talented individuals with exciting job opportunities that leverage their native language skills across various industries. We are currently seeking a Native Icelandic Speaking Customer Service Agent to join our enthusiastic team in Greece. This role offers a fantastic chance to utilize your language skills in a supportive and dynamic environment, coupled with the incredible benefit of free relocation to a beautiful country rich in culture and history. If you are dedicated to providing excellent customer service and are ready for a life-changing adventure, we want to hear from you!

Responsibilities

• Deliver exceptional customer support to Icelandic-speaking clients through multiple channels, including phone, email, and chat.
• Effectively address and resolve customer inquiries, complaints, and issues in a timely manner.
• Provide guidance and assistance with product-related questions and after-sales support.
• Maintain accurate and detailed records of customer interactions.
• Work collaboratively with team members to achieve performance targets and enhance customer satisfaction.
• Share insights and feedback with management to improve overall service quality.
• Contribute to the enhancement of customer service processes and customer experience initiatives.

Requirements

• Fluent in Icelandic (native level) and proficient in English.
• Prior experience in customer service or a related field is advantageous.
• Strong verbal and written communication skills.
• Ability to adapt to a fast-paced and changing environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer support software and tools (e.g., CRM systems).
• Willingness to relocate to Greece and fully immerse yourself in a new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras