Technical Support Engineer

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

Key Responsibilities:

• Passion for perfection and helping our customers to be successful
• Effectively work across organizations including engineering, sales, and product management teams
• Contribute to technical documentation such Knowledge Base, Best Practices, based product features, customer issue root cause analysis and internal findings
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
• Enhance product adoption by identifying logging and tracking product features and enhancements reported by customers
• Participate in weekend and holiday coverage rotation
• Ability to manage time efficiently, balancing tasks and priorities

Core Requirements:

• 3+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
• Experience in Linux administration
• Experience with Docker and Kubernetes management
• Foundation knowledge of bash or similar Linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
• Due to the fact that this position will deal with highly sensitive data and will support federal customers, we are only considering US citizens at this time. Security clearance is not required, but there is a slight chance it maybe requested in the future

Nice to Have:

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
• Kubernetes certifications (CKA or CKAD)
• Previous startup experience

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$81,500 - $116,400 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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