Employment Type
Permanent
Closing Date
29 Sept 2024 11:59pm
Job Title
L2 Infrastructure Engineer
Job Summary
As an IT Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our platforms, devices, applications and systems are operating efficiently and delivering value to our customers.
Job Description
Role purpose
The role of the Infrastructure Engineer is to support a wide range of infrastructure platforms across multiple territories and time zones. This role sits within the Managed Services team. The candidate needs to have an appreciation for time-critical problem solving and non-movable project timeframes.
The successful candidate will be involved in delivery, assurance and optimisation of public, private and hybrid cloud infrastructures for our customers. The infrastructure services include Microsoft Azure, Equinix Metal, Dell/EMC, NetApp, VMWare, and Microsoft/Linux Operating systems.
How the role contributes to business strategy?
This role is a core contributor to Telstra’s managed service capability and should demonstrate technical expertise to assist the on-going support and growth of our managed service capabilities. The successful candidate will have demonstratable experience of working with complex infrastructure platforms in a managed services environment.
The measurable deliverables and outcomes of this role
The successful candidate for this role needs to combine design, operation and support of infrastructure and apply these to successful operating of complex technology platforms.
Role Context and overview
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
- Installation of infrastructure as per Design documentation.
- Troubleshooting and resolution of infrastructure related Incidents
- Change and Service Request management.
- Assistance with the design of customer and internal services.
- liaise with customers and internal stakeholders.
- Ensure services are operated in accordance with security and compliancy regulations (including ISO 27001 and GDPR)
- Keep up to date with industry developments and help turn these into Telstra capabilities.
- Work collaboratively, with the customer at the front of everything.
- Have a growth mindset, and continually look at better ways of doing things.
- Be flexible with a positive, ‘Can-Do’ mentality.
- Be Proactive and take the initiative.
Key Accountability Metrics
- Ensure response and resolution SLA’s are met
- Ensure customer service availability targets are met
- Ensure new services are delivered within requested timeframes
Key Relationships/ Interdependencies
Internal
- Global Service Desk
- Customer Success
- Enterprise Solutioning
- Enterprise Sales
External
- Customer base
- Suppliers and Vendors
Leadership capabilities
Skill/Technical Expertise
Proficiency
People Leadership
- Modelling a culture of collaboration and continuous learning to support development
- Coaching and develop team members to enable them to deliver high quality outcomes whilst providing support and feedback along the way.
- Building strong, trusting team relationships that enable a high performing team culture aligned to values to behaviours
- Complex solution design
- Critical Thinking
Medium / Some experience
Strategy and Development
- Help to develop / maintain strategic relationship across industry including vendors to understand Technology trends and industry directions. Utilise this knowledge to provide consulting to business, vendors and customers. Ensure consistent application of Telstra operating systems, policies and procedures for the business area. Medium / Some experience of driving strategy
Key Skills/Technical Expertise
Qualifications/Experiences
Essential
- 3 year’s plus experience in managing and delivering public and private infrastructure platforms
- Microsoft Azure
- Compute, Storage and virtualisation platforms.
- Operating Systems, including Windows & Linux.
- An understanding of ITIL
- Strong communication skills, able to explain technical solutions to both technical and nontechnical audiences.
High desirable
- Working Knowledge of Equinix Metal
Certifications
- At least 1 public cloud certifications (e.g. Microsoft Azure Fundamentals**)**
Telstra UK Limited
Telstra is a leading telecommunications and technology company.
Other jobs at Telstra UK Limited
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