Senior IT Technical Support Engineer

· Manage Network Switch, router, wi-fi equipment and firewall to ensure user daily work smoothly and data safety.

· Monitor network/MPLS intranet and VPN connection between branch offices. Basic trouble shooting on network relative problem.

· Data security with utilize Anti-virus software and further solution.

· Maintain Network diagrams and architect for worldwide offices.

· Conduct risk management caused by internet failure or virus to avoid possible disaster.

· Mobile, phone and internet system management.

· IT relative equipment purchasing, process invoice and monitor payment on time.

· PC, phone, and IT equipment management.

· Provide tier 2 user support and tier 1 support as need.

Requirements

· 5+ years of working experiences in IT support.

· CCNA certified is plus.

· Experience with network management, sever maintenance, and security.

· Experience within Antivirus and internet filtering control.

· Must have reliable transportation - may have to travel to other sites.

· Must have good communication and customer service skills.

Bilingual-Mandarin is plus.

Additional information

All your information will be kept confidential according to EEO guidelines.