IT Ops Engineer

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION Our roster has an opening with your name on it

Join a place where innovation, creativity, customer/business focus, continuous improvement, automation and operational objectives are a way of life— and love what you do.

We’re a company that doesn’t stop until a job is finished, with a goal to consistently test our limits and exceed expectations. As a member of our technology team, you’ll have the opportunity to work on dynamic projects, collaborative environment where innovative thinking is encouraged. Working with the development team and other engineers, you will conduct system analysis of operational issues to include automation, troubleshooting, and problem solving. You will be charged with monitoring the production environments, ensuring proactive management of events, active vendor management and proper systems optimization to maximize availability of critical services.

We are looking for someone with excellent communication skills and the ability to act as liaison, delivering information both to technical and non-technical teams. Being a highly motivated team player will also be essential within this role as well as being eager to learn new technologies.

THE GAME PLAN
Everyone on our team has a part to play

• Proactive monitoring and support of the production environments to reduce the potential for errors
• Provide technical assistance to clients and staff
• Possess exceptional analytical and conceptual thinking skills
• Maintain a good standard of providing information internally with regards to ongoing issues
• Ability to manage third party relationships
• Maintain and suggest improvements to the incident and problem processes
• Act promptly on alarms, service degradation and outages
• Acts as a focal point for outages until restoration
• Maintain, escalate and update Ops related tickets and applicable deliverables
• Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments
• Direct contact with Service Providers and 3rd parties
• Using industry best practice to handle service requests, incidents and change requests
• Create new and update existing knowledge base articles

THE STATS
What we're looking for in our next teammate

• Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements.
• 2+ years professional experience in a technical/operational role
• 2+ years professional experience in an ecommerce role with significant focus on online or mobile applications

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable hourly range for this position is $24.50 - $32.00, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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