Product Data Analyst

About DataCamp

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 14 million learners and 5,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.

About the role

As a (Senior) Product Data Analyst at DataCamp, you will play a pivotal role in building and maintaining world-class client reporting capabilities. Reporting to the Director of Analytics, you will ensure that our customers understand the value of our platform by making it easy for them to accurately track how their users are leveraging and improving their skills using DataCamp. You'll be deeply involved in working with the product and customer success teams to optimize our client reporting portal, data connectors (APIs), and internal dashboards.

You will influence changes by bringing data to the table and promoting data-driven development and decision-making. To be successful, you will need to collaborate with a strong team of software engineers, data scientists, data engineers, product managers, and customer success leaders. You will get to do all of this while leveraging DataCamp's rich data and state-of-the-art data science infrastructure.

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities

• Perform analyses on how our external and internal B2B clients use our reporting tools and services, providing improvement recommendations to the product management team.
• Generate and maintain comprehensive internal reports and dashboards for the customer success team to monitor and identify opportunities for our clients.
• Ensure high data quality standards by maintaining accuracy and consistency across internal dashboards and client product reporting tools.
• Keep our internal documentation, like data dictionaries, up to date and continuously provide recommendations on existing and new metric definitions to ensure our customers can easily use and find value in the data we provide.
• Partner with the customer success and learning solutions teams to work on key accounts by attending meetings to help gather requirements, explain our data and present insights to customers.
• Mentor and support team members in analytics best practices, raising the analytics IQ of the customer success and product teams.

Qualifications

• Has 3+ years of experience in product, client reporting analytics or a related field.
• Has strong storytelling skills with a track record of presenting to both technical and non-technical audiences.
• Is highly skilled in SQL and has 2+ years of experience using BI Tools (Tableau, Looker, PowerBI, etc.).
• Can easily connect analytics solutions to business outcomes.
• Has strong problem-solving skills, with an ability to come to rigorous and defensible solutions to complex and open-ended problems.
• Strong interpersonal and relationship-building skills.
• Has a passion for DataCamp’s mission of data and AI literacy.

Why Datacamp?

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible!
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

Our competitive compensation package offers additional benefits. On top of your salary you will also receive extra legal benefits such as best-in-class medical insurance including dental and vision. Depending on your location additional benefits might be available to you.

At DataCamp, we value diverse experiences and perspectives. If you’re excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!