Applications Support Engineer

We are looking for Applications Support Engineer to join our Resource Engineering team. If you are experienced in maintaining operational service for DSX/Vision suite of products, we would love to hear from you.

We are looking for someone with experience in fault finding DSX & Vision product suite of solution/s at both hardware and software levels. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities.

Location: Fareham (Hampshire)
Working Pattern: 2 x days 07.00 – 19.00, 2 x nights 19.00 – 07.00, 4 days off. 24/7/365 shift pattern

Purpose of the role:

This is a significant role to be a part of a dedicated team supporting and maintaining NEC Public Safety solutions.

This role reports into the MCA Communications systems Support Engineer for the organisation, and is focused on triage of incidents, incident resolution and proactive maintenance of NEC Public Safety systems.

Key Responsibilities & Duties:

Fault finding NEC Public Safety’s DSX & Vision product suite of solution/s at both hardware and software levels.

• When required, create, review and update NEC Public Safety Engineering documentation, for example workplans, work instructions and technical guides
• To liaise with several 3rd party providers and internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• On occasions to work from other MCA locations.
• Customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
• To answer queries made by the customer on NEC Public Safety managed products, operational/configuration or performance enhancing.
• To follow and adhere to NEC Public Safety and MCA outlined process & procedures.
• To complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones.

Requirements

Our ideal candidate:

• Experience at either 1st or 2nd line level of a service desk environment
• Experience of Shift working Day and night. Fixed 12-hour shift rotation.
• Experience in troubleshooting and problem solving
• Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016
• Working knowledge of MSSQL Application
• Practical experience in TCP/IP network support
• MS Business Applications experience including Excel, Visio, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices

Additional information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.