Client Success Manager

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,500 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 7 AM – 4 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Our client is a high-profile player in the construction space, helping leverage innovative solutions to streamline the construction process. Their range of services allows their customers to build their dream home at an attractive price point. They are experiencing high growth and are looking to expand their team.

Role Overview:

As a Client Success Manager in the home design and construction space, you will be the primary point of contact for customers, helping them navigate their home building journey. You will guide clients from concept to completion, collaborating with internal teams to ensure project alignment with customer vision. Your role is critical in ensuring customer satisfaction by answering inquiries, managing revisions, and overseeing the timely delivery of custom home plans.

Your Impact:

In this role, you will have a direct impact on customer satisfaction and project success. By fostering strong relationships and managing client expectations, you will drive both operational efficiency and customer loyalty. Your responsiveness and ability to resolve client concerns will contribute to smooth project workflows, helping the company maintain its high growth and strong reputation in the construction industry.

Key Responsibilities

1. Client Relationship Management & Guidance

• Partner with customers to understand their home vision and guide them through the design and building process.
• Respond to client inquiries about products and services in a straightforward and informative manner.
• Facilitate the client journey by ensuring transitions between each phase of the project, from consultation to design approval.

2. Project Coordination & Collaboration

• Work with designers, architects, and engineers to translate customer desires into customized home plans.
• Ensure customer revisions are incorporated and communicated across the team.
• Monitor project progress, coordinating resources to meet deadlines and deliver construction drawings.

3. Budget Oversight & Quality Assurance

• Track and manage project budgets, ensuring all expenses are accounted for and communicated to clients.
• Perform quality assurance checks throughout the design process to meet standards.
• Use Shopify to manage transactions, customer communications, and workflow integrations.

Requirements

• 3 or more years of customer service or project coordination experience in construction or design.
• Proficient in using Shopify or similar platforms for customer management.
• Experience managing budgets and tracking expenses.
• Experience collaborating with designers, architects, and engineers.
• Strong English written and verbal communication skills for handling customer inquiries.

Benefits

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance