Network Service Lead

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continous growth, we have an exciting opportunity for a skilled Network Services expert to join us.

This role can be based in any location in Australia-preferably Melbourne, Sydney or Brisbane.

Responsibilities

• Provide 4th level technical support and guidance when required.
• Maintain the highest-level technical certifications across vendors within the Network space.
• Be a key Network resource during major Network related incidents and drive the incident to resolution while providing clear communication to our customers.
• Take ownership for Service Catalogue items related to your Network services.
• Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on Network issues.
• Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.

Requirements

• At least 5+ years in a senior infrastructure role specialising in Network
• Must have current CCIE (or equivalent) certification
• Must have at least 2 other vendor Network related industry certifications
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Cisco, Fortinet, Palo Alto, HP & Aruba.
• Strong understanding and demonstrated experience in the use of following technologies.
  • Routing & Switching (Cisco, HP & Fortinet)
  • Firewalls (Fortinet, Palo Alto & Cisco)
  • Wireless (Cisco, Meraki, Aruba)
  • WAN & SD-WAN
  • Security Appliances (IPS/IDS, Aruba Clearpass, Cisco ISE, MFA, Cisco Umbrella, Web Proxy etc.)
  • Log Management (Syslog, SIEM)
  • Azure & AWS Networking
  • Practical understanding of the following technologies:
  • Microsoft Windows including Active Directory & radius services
  • SAN and Virtualised environments, particularly relating to the Network implications
  • Linux (RedHat and Ubuntu)
  • Disaster Recovery techniques
  • Security processes and procedures
  • Industry experience working within the ITIL framework (ITIL certifications highly regarded)

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.