Quality Assurance Salesforce Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What You’ll Do on a Typical Day:

• Review design specifications to understand the scope, requirements, and function of the software product
• Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards
• Conduct testing to ensure products perform according to user requirements and within established guidelines
• Identify, log or document, and recreate error codes, bugs, and defects
• Assist in resolution of all defects related to test execution
• Identify and communicate testing status and risks
• When a product does not perform within specifications, reports defects to programmers (developers) while identifying and recommending solutions, improvements, and updates
• Collaborate with programmers or developers to understand how new enhancements impacts end user product experience
• Participate and support deployment activities and production releases and perform smoke testing
• Support teammates as necessary for coverage
• Performs other duties as assigned
• Must be flexible to work various work shifts aligned with EST time zone in US

What We’re Looking For :

• Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
• Prior Experience writing test cases/scripts
• Prior experience at least 3 years on Salesforce Sales Cloud or/and Service Cloud or/and Conga/CLM( preferred)
• Proficient with Microsoft Office Suite or related software
• Excellent organizational skills and in-depth attention to detail with proven ability to manage multiple concurrent priorities
• Ability to create test plans and cases from specifications or verbal communications
• Ability to work independently and manage priorities and meet deadlines with minimal oversight
• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and technical and non-technical business partners and the ability to adapt style to suit the audience
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Self-motivated and team-work skills required
• Collaborative attitude with the ability to quickly adapt to changes.
• JIRA
• Contact center solutions: chat, messaging, telephony, email, CRM,
• Travel technology solutions: GDS, travel agent software
• UI/UX qualification

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!