Operations Engineer

Software Requirements:

• Strong understanding of other technology platforms such as mobile, cloud, IoT, and blockchain.
• Knowledge of software development life cycle (SDLC) and Agile methodologies.

Shift schedule:
7pm - 7am CST; Wed, Thu, Fri, every other Sat (3x)

7am-7pm CST; Sun, Mon, Tue and every other Wed (1x)

Overall Responsibilities:

• • Job Monitoring: Monitor the mainframe environment for job status, performance, and resource utilization.
  • Restarting: Perform restarts of mainframe jobs and processes as needed to address issues and maintain system stability.
  • IPLs (Initial Program Load): Participate in and support IPLs to initiate the mainframe system and ensure proper system functionality.
  • Issue Remediation: Identify and remediate system issues, errors, and performance bottlenecks to maintain system reliability and performance.
  • Documentation: Maintain documentation related to system monitoring, job restarts, IPL procedures, and issue remediation activities.
  • Backup and Recovery: Implement and manage backup and recovery procedures to ensure data integrity and system resilience in the event of failures or disasters.
    Additional responsibilities
  • Second-level support for system, batch, and user-related calls
  • Solve intermediate incidents with no assistance
  • Implement production support requests
  • Triage production and non-production issues
  • Ensure all department incidents are documented
  • Mentor and train technicians
  • Work with 3rd party and vendor support teams
  • Participate in project teams and technical meetings
  • Ensure compliance with policies, procedures, and safety rule
  • Other duties as assigned based on divisional needs
  • On-call support in emergency issues (not regular)

Skills:

• • Intermediate knowledge of TSO/ISPF, SDSF, mainframe subsystems and batch scheduling platforms
  • Intermediate experience with BMC Control-M GUI
  • Intermediate experience with BMC Control-M mainframe
  • Basic experience with using ServiceNow, and BigPanda for raising tickets
  • Thorough understanding of all mainframe network protocols and connectivity hardware
  • Intermediate knowledge of z architecture
  • Understanding of OPSMVS, JobTrac and DB2 is a plus
  • Ability to identify system and scheduling bottlenecks and respond or escalate accordingly
  • Intermediate problem prevention, problem resolution and monitoring skills
  • Intermediate knowledge and demonstration of Disaster Recovery concepts
  • Thorough understanding of all mainframe network protocols and connectivity hardware

Experience:

• Minimum of XX years of experience in software development, with a focus on other technologies.
• Experience with software development methodologies and tools such as Agile, Scrum, Git, JIRA, and Confluence.
• Experience working with cross-functional teams and participating in code reviews.

Day-to-Day Activities:

• • Job Monitoring: Monitor the mainframe environment for job status, performance, and resource utilization.
  • Restarting: Perform restarts of mainframe jobs and processes as needed to address issues and maintain system stability.
  • IPLs (Initial Program Load): Participate in and support IPLs to initiate the mainframe system and ensure proper system functionality.
  • Issue Remediation: Identify and remediate system issues, errors, and performance bottlenecks to maintain system reliability and performance.
  • Documentation: Maintain documentation related to system monitoring, job restarts, IPL procedures, and issue remediation activities.
  • Backup and Recovery: Implement and manage backup and recovery procedures to ensure data integrity and system resilience in the event of failures or disasters.

Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Soft Skills:

• • Intermediate skills in both verbal and written communication
  • Provides management guidance on technical directions
  • A motivated person able to manage routine and non-routine work with without direction
  • Understanding of, ability to create and capacity to teach all documented procedures
  • Ability to suggest process improvements and implement with approval
  • Intermediate forward-looking behavioral and intermediate technical skill
  • Exhibits regular, reliable, punctual and predictable attendance and reports team exceptions to management
  • Ability to follow detailed and non-specific procedures with a high degree of accuracy.
  • Ability to ensure positive interaction of all team members, AGT teams and business customers.
  • Intermediate aptitude for logic, problem solving skills and maintain composure in a variety of situation
  • Three to five years’ related educational or work experience.

S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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