Senior Site Reliability Engineer

Thank you for considering Progyny!

Progyny’s mission puts our technology platform in the enviable position of very evident purpose: directly supporting the family building journey of millions of individuals. The Sr. Site Reliability Engineer (SRE) performs a critical function in support of this goal and the ongoing evolution of our technology and platform strategy: responsibility to ensure the high performance, fault-tolerant behavior of our platform and the new capabilities being introduced into the mission critical, regulated business environment that it supports.

While this role is focused on hands-on implementation of new and evolving capabilities to observe and evaluate the service-level conformance of our platform, it is also one that is expected to innovate and evolve the related patterns and practices for the engineering organization. We are looking for people who want to shape the evolution of our platform and associated capabilities as we move into exciting new domains of technology and software engineering models.

In addition to the above, some specific success criteria in this role:

• Ensures that all platform environments have sufficient monitoring and observation to guarantee holistic awareness of system health and conformance of service-level objectives

• Implements software and systems to manage platform infrastructure and applications that provide transparency to stakeholders on platform status

• Increases the predictability of system behaviors against quality goals from proposed changes, balancing performance with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement

• Focuses on innovating solutions that increase clarity and operational efficiencies on supporting technical platform services

• Showcases a proactive approach to identifying problems, performance bottlenecks, and areas for improvement before others know they exist

What you'll do...

• Work in conjunction with engineering stakeholders to define platform metrics and collection strategies that close gaps in visibility to the state of the platform and ability to scale against future objectives

• Regular capture and analysis of platform metrics for prediction and discovery of performance and fault hotspots

• Partner with delivery teams to validate behavior of services through release management activities to assure production behavior against quality goals

• Participate in system design consulting, platform management, and capacity planning for services and supporting technical assets

• Work with stakeholders to ensure sustainable, operable platform systems and services through instrumentation and automation

• Balance feature development speed and reliability with well-defined service-level objectives

• Provide primary operational support and engineering for platform observability and monitoring infrastructure

About you ...

• Bachelor’s degree (or equivalent) in computer science or related discipline

• 8+ years working with cloud-based hosting environments on one of the big 3 cloud providers (AWS, GCP, or Azure) and deep familiarity with common managed services

• 5+ years working with various well-known monitoring and observability platforms (ex: Jaeger, Metrios, Prometheus, etc.) and common data/dashboarding capabilities (ex: Splunk, ELK)

• Ability to program (structured and OOP) using one or more high-level languages, such as Python or JavaScript/Typescript

• Experience with dynamic resource management frameworks (Apache Mesos, Kubernetes) and use of containers (ex: Docker) & virtual system image models (ex: AWS AMI)

About Progyny:

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

• Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Company social events

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $165,000 - $175,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.