What your impact will be:
- Diagnose and troubleshoot technical problems, providing effective solutions promptly.
- Examine and debug code to identify the root cause of reported issues.
- Collaborate with development teams to implement code modifications and fixes.
- Contribute to knowledge bases to enhance the efficiency of the support team.
- Work closely with support and development teams to provide insights into recurring technical issues.
What we are looking for:
- Bachelor's degree in Computer Science, Information Technology, or relevant experience.
- Proven experience in a support or development role, focusing on troubleshooting technical issues.
- Proven coding and debugging skills in languages relevant to products.
- Excellent problem-solving abilities and attention to detail.
- Effective communication skills, both written and verbal.
Executive Information Services, Inc.
EIS, Inc. is a leading provider of public safety software, dedicated to supporting first responders.
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