Hardware Asset Management - Service Management Analyst 3

What success looks like in this role:

Job Title: Hardware Asset Management - Service Management Analyst 3

Location : Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Key Responsibilities/Outcomes

• Facilitate, and administer ITIL-based service support and technical account management, ensuring effective coordination of ticket ownership and customer account management on a 24x7 basis
• Manage Asset & Configuration Management service delivery processes in conjunction with Incident Management, Major Incident Management, Problem Management, Request Management, Change Management, and Service Level Management
• Coordinate resources, manage customer relations, resolve disputes, and handle technical resolutions
• Support IT Asset & Configuration Management activities related to the life cycle management of IT assets, including hardware, mobility devices, and peripheral equipment
• Oversee the day-to-day operations required to manage and maintain asset completeness; correctness & compliance, utilizing electronic tools for the review, verification, and reporting of assets.

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You will be successful in this role if you have:

• Bachelor’s Degree with 2 Years experience and minimum understanding of Assets & its lifecycle
• Basic understanding of ITIL V4 processes and principals & Certification is preferred

· Good verbal and written communication skills
• Basic Understanding of ServiceNow tool

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.