IT Operations Engineer

Job Title

IT Operations engineer

Position Type: Permanent

Location: Bogota, Colombia

Job Family: DevOps

About the Area/Department :

Within Amadeus, CMO (Customer operations) unites all world-wide activities related to transversal product management, delivery services and customer services, therefore playing a key role in all the steps of the customer relationship: from the acquisition of the customer to adoption and retention.

In Consulting and Bespoke Services (CBS), we are responsible for the Development of the Amadeus Solutions, as well as the Consulting and Program management. We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide in order to meet segments pipeline objectives.

Summary of the role:

In the IT operations entity, acting as our new IT Operations engineer you will be in charge of worldwide Bespoke application Hosting management, the global automation of Operation Tasks and the supervision and monitoring of our supported applications.

In this role you’ll:

• Manage Product releases rollout and customer data deployments on the different platforms.
• Design the hosting of technical solutions and perform feasibility studies to benefit from AWS cloud services advantages.
• Apply the required security and change management policies to maintain a high level of safety in our environments and processes.
• Provide support in case of infrastructure issues that impact our customers applications. You assume on-call duties for the most critical applications.

About the ideal candidate:

• Recent University degree in Computer Science, Engineering, or equivalent work experience
• 1 year+ working experience implementing and maintaining complex IT solutions on Microsoft Windows and Linux systems
• Technical Competencies:
  • Ability on hosting implementation and deployment of .Net and Java applications.
  • Public Cloud computing experience (AWS experience is recommended).
  • Logs management experience.
  • System and middleware hardening skills.
  • Containerization and Kubernetes Intermediate knowledge.
  • Ability to implement security requirements (encryption at transit, WAF, hardening).
  • Basics on MS SQL and MariaDB exploitation (queries, connectivity, user management).
  • Windows and Linux systems and middleware hardening skills (IIS, Apache, Tomcat).
• Knowledge, Skills, and Abilities:
  • Ability to communicate effectively, both verbally and in writing, in an advanced English.
  • Strong organizational skills with a high attention to detail.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite or hybrid.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

**Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

**Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.