Community Operations Manager

Who We Are

Since 2014, Runway East has been on a mission to banish boring offices. We offer unique flexible workspaces across London, Bristol, and Brighton, complete with perks like dogs on demand and Friday drinks trolleys. Our team is passionate, supportive, and dedicated to making a positive impact on the planet and people, as evidenced by our B Corp status.

The Role: Community Manager

Join our vibrant Community team and play a key role in enhancing our members' experience. You'll deliver top-notch customer service, solve issues efficiently, and maintain high building standards. Key duties include:

• Operational Excellence: Quickly address and resolve building and member issues.
• Building Standards: Conduct site checks and ensure top scores are achieved on site standard audits.
• Front Desk & Member Contact: Be the go-to person for members and manage the front desk.
• Community Initiatives: Foster connections between members and enhance our space based on their feedback.
• Team Management: Lead a Community Associate and ensure smooth site operations and drive results.

Requirements

Who You Are

• Driven: You tackle issues head-on and improve systems.
• Detail-Oriented: You ensure the small things are done right.
• Resilient: You solve problems with a positive attitude.
• Charismatic: You connect easily with others and excel in customer service.
• Commercially Savvy: You understand that happy members equal a thriving business.

Benefits

Why Join Us?

• Salary: £30,000
• Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
• Wellbeing: Private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
• Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
• Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.

Our Commitment to Inclusivity

We celebrate differences and believe that diversity strengthens our community. We welcome people from all backgrounds and experiences, regardless of race, religion, status, sexuality, gender identity, age, appearance, or disability. What matters to us is your spirit and passion. If you have specific access requirements, please let us know.

Inspired by what you've read? Apply now—we can't wait to meet you!