Senior Associate IT Data Centre Operations Analyst

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Engineer s responsible for managing tickets of low to high complexity and implementation of Change Requests.

What you'll be doing

Responsibilities:

· Provide Level 2/3 network operations support.

· Respond to incident calls and ensure the SLA to our clients is met.

· Perform changes to the network in-line with the organization’s Change Management processes.

· Ensure compliance to policies, processes and standards, both internal and clients’ organization

· Prepare network analysis reports, including findings with analysis.

· Participate in regular operations review meetings, including operational issues, tickets review etc.

· Participate in projects/activities to support improvement initiatives.

· Conduct proper handover from the project team to operations after commissioning of projects.

· Conduct internal training and/or knowledge transfer to team.

· Update operations documentation (technical, CMDB, etc).

Requirements:

· At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN).

· Diploma or Degree in Engineering, IT or its related field.

· Minimum Cisco CCNP certification.

· In-depth knowledge of network routing and switching technologies and protocols

· Knowledge of network security, load balancing and optimization technologies

· Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.

· Ability to work in a multi-cultural team.

· Good communication skills both written and verbal.

· Ability to prioritize work & multitask.

· Analytical and possess good troubleshooting skills.

· Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef).

· May required Shift work (24/7)

· Singaporean Only

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.

Required Experience:

• Moderate level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.
• Moderate level experience in a similar role, with strong understanding of IT and data center operations.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.