IT Support Analyst

INSTANDA is the world's first no code platform for Insurance. A pioneering Insurtech, we’re revolutionizing the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognized as the best policy administration platform for innovative insurers, winning awards in both the UK and US.

INSTANDA has grown significantly in recent years and we are now a team of 200+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our IT team is at the forefront of our growth plans.

Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube

About The Role:

We are looking for an IT Support Analyst who is passionate about providing excellent customer support and has a keen interest in security vulnerability management. If you are eager to make an impact and you thrive on solving technical challenges and support our business through continued growth, we want you to be part of our dynamic IT Team.

In this role you will support a wide range of technologies and systems, and we are looking for someone with a fresh perspective that can help shape the future of both existing and new solutions across our Global company. At INSTANDA we promote innovation and collaboration, in this role, your ideas could really make a difference.

At INSTANDA, we believe passionately in employee growth. As part of the IT team, you will have the opportunity to identify an area that enhances our company, but also provides you with the chance to develop. With support from our Learning & Development team, you will receive the right training to empower you to own this area and become our in-house expert.

As a team IT are proud of the support we provide, and we are looking for someone who shares this passion for exceptional service.

At INSTANDA and due to the diverse nature of this role, every day will be different with a variety of tasks ranging from end-user support to exciting project work and system management.

If you are ready to challenge convention, innovate and grow within and IT Team then this is the role for you.

This is a Canada based, fully remote role.

What you'll do:

• Be the person responsible for our security / vulnerability patch management across our Windows and Mac environments. This will allow you to establish yourself within a critical platform, while allowing you the freedom to design, improve and manage the future of this system.
• Provide excellent customer service and support to the global INSTANDA staff base, across a range of technologies, while maintaining our high standards particularly regarding customer communications and response times.
• Be involved in the proposal, discussion and implementation of IT projects. Ranging from procurement, infrastructure maintenance, security hardening and more.
• Support and develop our JML process by managing user accounts across a variety of systems, managing hardware requirements where applicable and identifying methods of improvement to ensure a high-quality experience for the end user.
• Collaborate closely with the IT team to address and resolve IT-related issues.
• You will continuously evaluate and improve the IT request and security processes. Implement best practices and recommend enhancements to increase efficiency and effectiveness.
• Design and support the roll-out of new applications.
• When addressing support requests, you’ll take into account the broader impact of the issue to ensure you identify the most effective solution for both the requester and the organization.

Requirements

• Minimum of 3 years' experience in an IT support role.
• Experience in vulnerability and patch management across Windows and Mac environments.
• Ability to work independently and engage with staff at all levels of the organization.
• Ability to multi-task and handle competing deadlines in a fast-paced dynamic environment.
• Natural problem solver with attention to detail.
• Experience and working knowledge of Windows operating systems, Microsoft 365 and Azure Active Directory.
• Someone with a strong sense of forward planning, who can prioritise their workload based on the business requirements while also considering the available resources, security impacts and project deadlines.
• ISO 27001, Cyber Essentials and an Information Security background would be advantageous.

Benefits

• Pay range: $70,000 - $80,000 CAD
• Generous 28 vacation days, plus 10 US holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary.
• All employees are included in the company discretionary bonus scheme.
• Access to an Employee Assistance Program
• Up to CAD$500 work from home allowance
• Annual learning & development allowance of CAD$1,250
• Free access to LinkedIn learning and Microsoft ESI learning platforms

About Us:

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’.

INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information