Conversation Designer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

The Conversation Designer will play a pivotal role in shaping the voice and conversational experiences of our intelligent virtual agentsand ensuring the linguistic accuracy of our AI-driven platforms. Leveraging a strong background in linguistics and prior experience in building virtual agents, the candidate will be responsible for crafting intuitive, engaging, and coherent conversations between users and our AI.

This role sits within our Product team that’s responsible for industry solutions. We’re looking for candidates with experience designing intelligent virtual agents in sectors like banking, insurance, telecommunications, travel, retail, and healthcare.

Key Responsibilities

• Conversation Design:
• Develop and optimize conversational flows and scripts for intelligent virtual agents, ensuring a seamless and natural user experience.
• Utilize linguistic expertise to enhance the natural language understanding and generation capabilities of our virtual agents.
• User Experience (UX) Design:
• Collaborate with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
• Conduct user testing sessions and gather feedback to continuously improve conversational experiences.
• Compliance and Accessibility:
• Ensure all conversational designs adhere to regulatory compliance and accessibility standards.
• Stay updated with industry standards and regulations related to conversational interfaces.
• Collaboration with Multidisciplinary Teams:
• Work with engineers, product managers, and data scientists to train, test, and refine the AI models, ensuring optimal performance and understanding of user intents.
• Collaborate with content creators to ensure brand consistency in conversational dialogues.
• Data Analysis and Optimization:
• Apply linguistic knowledge to analyze and refine conversation patterns, ensuring cultural and linguistic appropriateness.
• Analyze conversational data and user feedback to identify areas for improvement and optimization.
• Implement adjustments to conversational flows and scripts based on data-driven insights.
• Documentation and Knowledge Sharing:
• Maintain comprehensive documentation of conversational designs, decision trees, and user interactions.
• Share knowledge and insights with team members to foster continuous learning and improvement.
• Stay Updated with Industry Trends:
• Keep abreast of the latest developments and trends in conversation design, linguistics, and AI technology.
• Participate in relevant workshops, webinars, and conferences to enhance professional growth.

Qualifications:

• Educational Background:

• Bachelor’s or master’s degree in Linguistics, Computational Linguistics, Cognitive Science, Human-Computer Interaction, Language, Humanities, or a related field.

Experience:

• 3-5 years of experience in conversation design, preferably for intelligent virtual agents or chatbots.
• Proven track record of designing and optimizing conversational experiences.

Skills:

• Linguistic Expertise: Strong understanding of syntax, semantics, and pragmatics to craft natural and coherent dialogues.

• Technical Proficiency: Basic understanding of NLP, machine learning, and AI technologies.

• Analytical Skills: Ability to analyze data and user feedback to derive actionable insights.

• User-Centric Design: Proficiency in employing user-centric design principles and methodologies.

• Collaboration: Ability to work effectively with cross-functional teams.

• Communication: Excellent verbal and written communication skills.

• Tools:

• Experience with conversational AI platforms and tools (e.g., Dialogflow, Rasa, etc.)

• Familiarity with data analysis tools and platforms.

Application Process:

• Submission: Please submit your resume, a cover letter, and a portfolio showcasing your previous conversation design projects through Ashok.chinta@uniphore.com.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.