- Along with the Sales team, become the company’s main representative for current customers (partners/end-users)
- Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner
- Follow up with partners/end-users to ensure their technical issues are resolved
- Respond to customer complaints and address emerging issues.
- Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams
- Share feature requests and effective workarounds with team members
- Test post-production releases of new/upgraded features before announcing them to customers
- Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning.
- Actively engage customers with content that will help them utilize our product features
- Work with customers’ representatives to deliver project’s tasks as needed
Requirements
- Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or another related degree; or equivalent combination of education and experience.
- Fluent English is written and speaking communication skills
- Availability to be on call in the evening to take care of US customers
- Strong administration, analytical and organizational skills, with a systematic approach to problems.
- At least 3 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
RAKUNA
HR technology company based in Silicon Valley, US and Hanoi, Vietnam providing on-demand campus recruiting solutions for employers in North America
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