Customer Success Associate

• Along with the Sales team, become the company’s main representative for current customers (partners/end-users)
• Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner
• Follow up with partners/end-users to ensure their technical issues are resolved
• Respond to customer complaints and address emerging issues.
• Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams
• Share feature requests and effective workarounds with team members
• Test post-production releases of new/upgraded features before announcing them to customers
• Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning.
• Actively engage customers with content that will help them utilize our product features
• Work with customers’ representatives to deliver project’s tasks as needed

Requirements

• Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or another related degree; or equivalent combination of education and experience.
• Fluent English is written and speaking communication skills
• Availability to be on call in the evening to take care of US customers
• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• At least 3 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.