Presales

Your role

Your role will be to support the Rise Up sales function in France, Belgium and Luxembourg - Mid to Enterprise Customers.

Responsibilities

• Work with the sales team to qualify opportunities against a set of criteria, to ensure they are strategically aligned to our product and support the sales team in response to requests for proposals (RFPs) as required.
• Demonstrate expert knowledge of the learning industry (technologies, methodologies, and best practice).
• Develop a thorough understanding of our client business and technical challenges, operating environment, capabilities, and goals.
• Provide ideas to refine and evolve the core sales and pre-sales processes such as discovery, technical qualification, and proof-of-concept.
• Actively keep up to date with latest & upcoming features and functionality within the product and act as the primary point of contact for prospect’s technical queries that arise through the sales process.
• As required, manage discovery sessions to uncover client requirements, pitching tailored presentations to C-suite executives or interacting with technology architects and development teams.
• Design and deliver customized demonstrations to support the sales team as required.
• Comfortable working in a scaling business, where time is critical, and things change on a regular basis.
• Lead technical discussions with key customer/prospect stakeholders and decision makers, effectively articulating creative and technical solutions.
• Develop strong working relationships across internal functions (sales, customer success, product, development, operations, marketing, etc.)
• Be willing to play a role in post-sale activity to ensure adoption or help grow accounts.
• Work closely with the implementation & customer success function to understand the best overall solution for our clients.
• Provides strategic recommendations on the use of learning technology and other digital tools to provide innovative and effective online and blended learning experiences.

Requirements

About You

You are based in Paris. You will report to the Global Customer Experience Director who will help you to develop in-depth product knowledge.

Required Skills & Experience :

• 5+ years of consulting and/or consultative implementation experience
• You are french native, and fluent in english
• First class client engagement skills throughout the lifecycle of a sales engagement.
• Strong, data driven analytical skills.
• Ability to translate customer requirements and process flows into technical solutions.
• Ability to work well in a multicultural team.
• Ability to learn and adapt autonomously.
• Strong consulting skills including excellent written and verbal communication skills.
• The ability to understand and present complex technical capabilities and solutions.
• Demonstrable project/program management and organizational skills.
• Ability to thrive in the unknown, an extremely agile and adaptable thinker, comfortable with juggling conflicting priorities.
• Strong experience working with clients and stakeholders during full cycle SaaS implementations.
• Enterprise implementation experience in aspects of the implementation lifecycle including Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training
• Business minded with strong technical acumen.
• Solid experience working with a Learning Management Solution (LMS/LXP/SLP) a plus.
• A strong desire to become a Rise Up product expert.
• Excellent knowledge of adult learning theories and instructional design models and/or lesson and curriculum planning skills a plus.