Account Manager

As an Account Manager at Evooq, your primary purpose is to ensure client satisfaction and provide a positive experience with our products and services. You will serve as the main point of contact and trusted advisor for onboarded clients, focusing on building and nurturing strong relationships. Your role also involves identifying and capturing new client requirements, promoting our offerings, achieving upselling and cross-selling opportunities, and addressing client feedback and concerns.

What you’ll do as a Account Manager:

• Cultivate and maintain strong, long-lasting relationships with clients to achieve satisfaction and retention.
• Act as the ambassador of clients within Evooq, ensuring their needs and concerns are heard and addressed.
• Keep clients informed about new products and services, ensuring they are aware of the latest offerings and enhancements.
• Identify and capitalise on opportunities for upselling and cross-selling Evooq products and services.
• Work closely with clients to understand their evolving needs and align solutions accordingly.
• Address client feedback and concerns in a timely and effective manner, facilitating issue resolution and enhancing overall satisfaction.
• Act as a trusted advisor, offering expert guidance and support to clients.
• Manage contract negotiations, renewals and ensure the proper execution of all contractual aspects.
• Oversee account receivables and ensure timely payments.
• Maximise client utilisation of Edgevooq products and services, providing guidance and best practices to ensure they gain full value from their investments.
• Develop account plans and strategies to achieve revenue targets and growth objectives, aligning with the client's business goals.
• Collaborate with internal Edgevooq teams, including sales, marketing, product development, and support, to drive client success and ensure a positive client experience.
• Track and analyse key account metrics, such as product usage, revenue generation, and client satisfaction, providing insights for continuous improvement.

Requirements

• Bachelor's degree in business, technology or related field.
• 8+ years of proven experience as an Account Manager or similar role within the fintech or financial services industry.
• Exceptional relationship-building and communication skills.
• Demonstrated ability to achieve upselling and cross-selling targets.
• Strong negotiation and contract management skills.
• Proficiency in data analysis and reporting tools.
• Strategic thinking and the ability to develop account plans.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Collaboration and teamwork skills to work effectively with internal teams.
• Proficiency in German and English is required. Proficiency in French is a plus.