Customer Care Expert

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone
• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible
• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

Requirements

• Fluent in Japanese and with business level English skills.
• You’re eager to explore new technologies and would consider yourself tech-savvy.
• You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
• You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
• We want you to love helping other people and have the desire to influence the way our users perceive our products.
• You must feel comfortable in a fast-paced and deadline-driven environment.