Customer Success Manager

• Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions
• Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization.
• Monitor customer health metrics, identify churn risk, and work proactively to eliminate that risk.
• Develop customized success plans for each client that outline critical success factors, metrics for success, potential issues, and provide recommendations.
• Identify upsell and cross-sell opportunities within our customer base to drive revenue growth.
• Act as a customer advocate, ensuring their needs and challenges are communicated and addressed within our company

Requirements

• Seasoned professional with over 5 years of experience in customer success management, adept at understanding and navigating diverse client needs and challenges.
• Proven track record in nurturing client relationships for lasting satisfaction.
• Skilled in optimizing product usage through regular customer interactions.
• Experience in monitoring metrics to prevent churn and ensure customer satisfaction.
• Able to create tailored success plans for maximizing client value and revenue growth.
• Placement : Jakarta