Business Analyst

Role Overview:

In the supporting role аs a Business Analyst within the Revenue Operations team, you will play a crucial role in driving revenue growth and optimising internal processes across various departments. Reporting directly to the Revenue Operations Manager, you will collaborate closely with the System Administrator (CRM & HubSpot) and gather input from key stakeholders in marketing, sales, customer success, operations, and customer support teams. Your primary responsibility will be to proactively and reactively analyse data and business processes within these teams to derive insights and conclusions on the impact of existing processes or the lack thereof. Your findings will inform future action items aimed at driving revenue growth and enabling efficient internal operations.

Job requirements

Key Responsibilities:

• Data Analysis:
  • Conduct thorough analysis of data from various sources, including CRM systems, marketing automation platforms, and other relevant databases.
  • Identify trends, patterns, and anomalies in the data to uncover insights related to revenue generation, customer behaviour, and operational efficiency.
  • Utilise statistical techniques and data visualisation tools to present findings in a clear and actionable manner.
• Process Analysis:
  • Analyse existing business processes across marketing, sales, customer success, operations, and customer support teams.
  • Identify bottlenecks, inefficiencies, and areas for improvement in these processes.
  • Collaborate with stakeholders to understand workflow requirements and propose solutions for streamlining processes and enhancing productivity.
• Cross-Functional Collaboration:
  • Work closely with the Revenue Operations Manager, System Administrator, and key stakeholders from different departments to gather input and insights.
  • Facilitate cross-functional meetings and workshops to discuss findings, share recommendations, and align on action plans.
• Insights and Recommendations:
  • Translate data analysis into actionable insights and recommendations for driving revenue growth and operational excellence.
  • Prepare reports, presentations, and dashboards to communicate findings and recommendations to senior leadership and relevant stakeholders.
  • Monitor and track the implementation of recommended changes to measure the impact on key performance metrics.
• Continuous Improvement:
  • Stay informed about industry best practices, emerging trends, and technological advancements related to revenue operations and business analysis.
  • Identify opportunities for process improvement and contribute to the development of scalable solutions.

Requirements

Qualifications:

• Bachelor's degree in Business Administration, Economics, Finance, or related field (Master's degree preferred).
• Proven experience as a Business Analyst or similar role, preferably in a SaaS environment.
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Proficiency in data analysis tools and software, such as Excel, SQL, Tableau, or Power BI.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.
• Detail-oriented mindset with a focus on continuous improvement and problem-solving.
• Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot) is a plus.