Senior IT Engineer

Position Summary:

• Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
• Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
• Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
• Ensure the security, reliability, and efficiency of our IT infrastructure.
• Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
• Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
• Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
• Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
• Establish, Document, and implement technology processes and procedures.
• Follow Established (approved) Documented procedures from a shared knowledgebase.
• Ensure Time Entries are entered accurately, to ensure clients are billed properly.
• Handle Tasks, and IT Projects as directed by Management.

Requirements

• 5+ years relevant work experience. Experience with IT MSP, MSSP preferred.
• Ideal Candidate will have experience in Office365 Environment Buildout & Migrations (or similar), and an understanding of PowerShell/Graph API
• Office 365 Experience including O365 / Azure / Intune Administration; User, Group and Exchange Management, including Device Enrollment and Troubleshooting.
• Experience with Cloud Services such as CISCO Meraki Networking Appliances, Citrix, Smarsh, Global Relay, OneDrive, IT Glue.
• Experience with Remote Desktop Software, ideally Connectwise Automate (Control), Addigy, and Splashtop.
• Workstation / Server Experience: Windows Desktop, Windows Server (Azure VM / Physical), and MacOS.
• PowerShell/Graph API scripting on an intermediate or higher level.
• Networking experience with understanding and configuration of Routers, DNS, VLANs, NAT, and VPN.
• Domain management (including modifying DNS and Mail Records.)
• Email, Phone, and Physical (onsite) support.
• Ticketing Systems such as Connectwise Manage, ZenDesk, Spiceworks, or Solarwinds.
• Preferred Industry certifications: Microsoft Cloud Certifications (MD-102, AZ-140, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Security Engineer Associate , Microsoft 365 Certified: Endpoint Administrator Associate, etc. ) Comptia Network+, MCSA , Microsoft IT Support.
• Ability to provide technical support coverage between the hours of 7am-6pm.
• Excellent communication skills.
• High level of accuracy and attention to detail.
• Capable of lifting 50lbs.