To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Manila Office, so we expect you to be equally warm and welcoming.
Your key tasks
- Solve the problems encountered by the users
- 1st and 2nd level support
- Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
- Supporting internal users via tickets, phone, remotely, and on-site assistance
- Document systems, procedures, and processes
- Handle IT service requests and manage request fulfillment process
- Be responsible for the management of end-user assets and devices
Requirements
- Successfully completed IT education or comparable qualification
- Experience in 1st and 2nd level support
- Service oriented team player
- Experience with various Microsoft Windows client and server operating systems
- Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
- Knowledge about video conferencing, and ad hoc support for VC meetings
- Working experience in a global context is a plus
- Understanding of ITIL Incident Management best practices
It would be a real bonus if you have
- Service oriented mentality
- High sense of initiative
- Passion to learn
- Structured and goal-oriented working method
- Distinctive organizational skills and process-oriented thinking
Avaloq
Avaloq is a leading provider of wealth management technology and services for financial institutions worldwide.
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