Client Communication Specialist

Job Description

As a Client Communication Specialist at our software house, you will play a crucial role in driving the growth and success of our business. You will be responsible for identifying and pursuing new business opportunities, building and nurturing client relationships, and promoting our software solutions and services. Your primary focus will be on generating leads, securing new clients, and expanding our customer base. This is a fulltime onsite job. #LI-onsite

1. New Business Acquisition:

• Identify potential clients and market segments, and actively prospect for new business opportunities through Linked In, Angle list, Apollo, Crunch base, Upwork and other suitable platforms where minimum $10k - $25k+ worth projects can be found.
• Conduct market research and analysis to identify customer needs, trends, and competitors' activities.
• Build a strong sales pipeline by qualifying leads, conducting sales presentations, and engaging in effective sales strategies.

2. Client Relationship Management:

• Develop and maintain strong relationships with international existing clients, understanding their needs, and identifying opportunities for upselling or cross-selling.
• Act as a trusted advisor to international clients, providing them with insights, recommendations, and solutions to their business challenges.
• Regularly communicate with clients, ensuring customer satisfaction, addressing concerns, and proactively seeking feedback.

3. Proposal Development and Negotiation:

• Prepare and deliver persuasive sales proposals, presentations, and product demonstrations to potential clients.
• Produce clear, concise, and well-structured documentation, such as SRS (Software Requirements Specification), BRD (Business Requirements Document), BPR (Business Process Reengineering), and user manuals, communicating project specifications, business processes, and user instructions.
• Conducting in-depth research and analysis to ensure accurate and comprehensive documentation.
• Adhering to established documentation standards, styles, and templates.
• Reviewing and revising existing documentation to maintain consistency and accuracy.
• Collaborate with the technical team to develop customized software solutions that meet client requirements.
• Negotiate contract terms and conditions, pricing, and other commercial aspects to secure profitable deals.

Requirements

• Bachelor's degree in computer science, Marketing, or a relevant domain.
• Proven track record in software sales or business development, preferably within a software house or technology-focused environment.
• Experience with international market specifically USA.
• Must have 4-7 years of experience with a software house.
• Strong knowledge of software solutions, industry trends, and emerging technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term client relationships.
• Demonstrated ability to drive sales, meet targets, and achieve revenue goals.
• Strong negotiation and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner.
• Self-motivated and results-oriented, with a proactive approach to problem-solving.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Proficiency in CRM software and sales tracking tools.