Product Operations Manager

About the Role

As the first Product Operations Manager on this team, you’re stepping into a transformative role with the opportunity to help us define & scale our operations motion. Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs.

In this role, you’ll own everything to do with our customers’ software spend data. You’ll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us. You’ll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth.

✨ Your Responsibilities

• Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities. You’ll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well a...