Associate Technical Account Manager I

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview

As an Associate Technical Account Manager (TAM) I, you will be responsible for the successful integration of TrustArc products, supporting small to medium level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing small to medium clients, data analysis skills, great organizational skills, strong troubleshooting skills, and knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements.

What You Will Do

● Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager

solution by providing technical assistance and troubleshooting to clients during the implementation and deployment of the TrustArc technology products

● Answer all inbound client inquiries via Salesforce with courtesy and professionalism and quickly resolve issues for our customers

● Maintain organized documentation of projects and tasks with established projected completion dates monitor the timeline of requested tasks and manage client expectations

● Understand customer needs and translate these needs into strategic solutions and

recommendations

● Identify opportunities to help expand customer adoption of TrustArc products

● Utilize various client-based tools and applications for customer management and servicing

● Actively contribute to the development and documentation of the product and enforcement of processes and policies and work and partner with others within a team-based environment

● Transfer or escalate clients to the relevant departments when necessary

● Examine vague feature requests until you fully understand the requests and the reasons behind them from the client's perspective.

What You Will Bring

Personal Attributes:

● A successful candidate will have experience connecting with and managing multiple

clients in a consistent and positive manner

● It is highly preferred that the Associate Technical Account Manager I has a

customer-facing background, experience with supporting small to medium level clients,

as well as an appreciation for and desire to learn more about privacy to help expand

customer adoption of TrustArc products

Required Skills:

● Bachelor’s degree and 1-2 years of experience in software technical support, account

management, or a technical customer-facing role

● Understanding of technological platforms and web infrastructure

● Understanding of technical documentation including product specs and API integrations

● Intermediate knowledge of Microsoft Excel

● Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug and Chrome Developer Tools

● Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level)

● Ability to work effectively cross-functionally with Product, Engineering, and Sales

● Ability to work effectively in a fast-paced environment and take the initiative to learn

products quickly

● Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences

● Strong project management skills

What We Offer

Competitive compensation

Health, Vision and Dental Care

PTO Program

Computer + Welcome Package

Work from Home as choice

Continuing Education Program

Opportunities to participate in philanthropic activities

Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle

Php 20,000 employee referral program

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process