Director Inbound Product Management

What you get to do in this role:

ServiceNow is seeking a visionary Director of Product Management to own the end-to-end Developer and Admin focused generative AI experience within the Platform Product team.

In this role, you will work cross-functionally on the overarching trajectory of our “Text-to” GenAI strategy. “Text-to” initiatives span a variety of platform products like application, workflow, code, and analytics. Our customers want the way they work with the Now Platform to be enhanced and augmented by GenAI in a connected and cohesive way. That’s exactly what you’ll be driving in this role, a cohesive experience for our customers by driving strategy to uplevel our Developer and Admin GenAI products.

• Product Strategy and Vision – Identify significant opportunities to crystallize our differentiation in the market. Understand our customers’ needs and drive a comprehensive experience for customers that is contextually aware and available when and where customers need it.
• Stakeholder Engagement – Owns the product governance across all “Text-to” GenAI initiatives, bringing together stakeholders in a Center of Excellence for standardizing best practices and identifying experiential integration points.
• Cross Functional Collaboration – Coordinate across many teams including: legal, marketing, ATG, platform, design, and engineering, to solve for challenges with broad impact and address strategic decisions like:
• Approval to use specific open- or closed-source LLM models like StarCoder2.0 or GPT models
• Ability to consume customer feedback for model improvement
• Infrastructure buildouts (additional GPUs and clusters) for model responsiveness and throughput
• Pricing strategy across products such that all customers can benefit from our “Text-to” GenAI products
• Improving telemetry for data driven product decision making

Requirements

To be successful in this role you have:

• 10+ years’ experience in product management leadership roles, with 3-5+ years focused on AI products.
• Knowledge of and exposure to the latest in AI landscape highly desirable.
• Strong understanding of enterprise software products and services, including cloud-based platforms, SaaS, and PaaS.
• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Strategic thinking and ability to influence stakeholders
• Strong leadership and team management skills.
• Excellent strategic thinking and decision-making abilities.

JV20

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.