Order to Cash Digital Solution Consultant

PRIMARY FUNCTION

1. Regional responsibility from business side on BCP (Bosch Commerce Platform for online ordering) related topics with closely collaboration with business team and IT team.
2. Process and efficiency improvement through analysis and Automation solutions
3. Operation expert in Asia Pacific South region to support regional process, system related topics together with regional process consultant.
4. Ad hoc support on PCD system (SAP system) or regional projects roll out, testing, etc.

KEY ROLES & RESPONSIBILITIES

Regional Coordination on BCP ( Bosch Commerce Platform for online ordering) activities (40%)

• As regional partner for BCP (Bosch Commerce Platform for online ordering) in Sales logistic interface and customer supply chain service department, collect, clarify, harmonize requirements from each country’s stakeholders, closely work with regional IT partners and central product/development team.
• Translate all business requirements into OPLfor IT side evaluation, Follow up with BCP regional contact in IT department for requirement, OPL review, define priorities, and communicate on dev & release plans.
• Take care of BCP digital offer excellence topics including usage in different countries.
• Drive for online order to cash customer journey optimization with new features and UX/UI improvement based on customer feedback.
• Continuously improve BCP collaboration process together with Business Digital team.

Process improvement & Automation ( 30% )

• Using Celonis Process mining tool to identify trend and deviations in customer behaviors in order creation, delivery frequency, cycle time, etc.
• Deep dive root cause of process deviations together with SLC (Sales logistic interface and customer supply chain service) and cross functions in the country, propose improvement using auto/digital solutions.
• Manage automation requirements from Asia Pacific South countries, prioritize, work with Automation team for solution development and deployment.
• Monitor auto solution post go live performance, coordinate bug fixing with developer and users, continue improve automated process based on go live performance, issues idented and new automation tools.

Operation Expert for Order to Cash in Asia Pacific South ( 20%)

• With Order to Cash process and PCD (SAP system) sales module knowledge, support Asia Pacific south countries customer service on daily process or system topics in addition to order to cash Regional Process Consultant, responsible to transfer knowledge on general Order to Cash process and system know how to operation expert)
• Maintain regional network with SLCs (Sales logistic interface and customer supply chain service), sales, business digital organization, etc.
• Support to communicate new business requirements for the country to Regional Process Consultant, when needed.
• Provide 1st level support regarding PCD (SAP system)issues to end users independently.
• Raise IT tickets with details and examples.
• Execute tests to ensure that IT changes are aligned to business processes.
• Support in preparation of test cases and IT Support activities
• Provide valuable feedback regarding performance and hurdles out of operational handling.
• Ad hoc project support for regional activities

Data Analytics ( 10% )

• Make full use of APAC data mart for different Order to Cash data analysis and data visualization to identify patterns, deviations, etc. to aid operation decisions.
• Support country SLC (Sales logistic interface and customer supply chain service) team on required data analysis/auto reporting etc.

Requirements

• Have Digital background or Digital Scientists background
• Diploma or equivalent professional qualifications in Supply Chain Management
• Minimum 3 years of Customer Service Experience with Order to Cash Processes. Experience with eCommerce/eShop is preferred.
• Customer Service/supply chain management Excellence
• Strong interpersonal skills with ability to interact with all levels of staff, good team player.
• Strong Process Consultancy Skills & Analytical skills and mindset
• Derives sustainable decisions based on cross-functional knowledge and experience.