Quality Analyst

Dear Candidates,

We have an Openings for Quality Analyst, interested candidates can walk-down to our office

INTERVIEW DATE: - 6 Nov 2023 TO 9 Nov 2023

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi (9945764799)

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.
• Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
• Provide coaching and guidance based on audit findings and delivers weekly/ongoing performance feedback to associates as outlined by the business.
• Ability to train and coach.
• Strong logical reasoning and problem - solving skills.

Eligibility Criteria: -

1, Qualification: - Any Graduation/ Any Post Graduation

2, Location: - Koramangala/ Maratahalli

3, Age limit: - Below 30yrs

4, Salary :- Upto 40K

5, Should have minimum 1yrs of an experience as Quality Analyst

Venue:-

Value stream Business Solutions Pvt ltd, No.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Landmark:- Opp to Fruitbae/ Z-Square 3rd floor

Regards,

Sridevi

Requirements

Any Graduation/ Any Post Graduation