Digital Onboarding Officer

The role holder is primarily responsible to promote & sell Digital products and increase the digital onboarding.

Competencies:

• Demonstrable track record of working within a highly target driven environment with the ability to plan / manage their own work schedule.
• Proven ability to build / sustain relationships with customers.
• Outstanding presentation, communication and interpersonal skills
• Self-Starter, self-motivated & Results focused.
• Knowledge & Skills:
• Knowledge and understanding of general banking procedures.
• Understanding of current digital evolution and developments to create a differentiator with clients.
• Technical and professional know-how
• Possess good knowledge of Liabilities related products like Payments & Cash Management, Trade Services, Treasury, Investment Banking & Retail Services
• Maintain complete and detailed knowledge of all Liability products of the bank
• To provide ongoing support to customer application, complaints and resolution by maintaining high quality service in the following areas: ease of contact, sincere and professional attitude, prompt acknowledgment and reply to emails, proper handling of queries, requests and complaints (e.g. offering reasonable and effective solution) and clear communication.
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• Complete adherence to “Know Your Customer” requirements as prescribed by the bank are duly adhered to and that the documents original sighting is done.
• To ensure all the legal and compliance guidelines provided by the bank are adhered to.
• To ensure Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no customer application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank bank’s policy are adhered to.
• To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank
• To ensure Fraud and Compliance guidelines are met while sourcing new business.
• To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
• To ensure that the sales process prescribed by the bank is fully adhered to.
• Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
• To ensure full awareness of all policies and procedures issued in relation Shariah principles.
• To ensure full awareness of all policies related to operational risk and misspelling, etc. & comply by the same.
• Support implementation of new projects and change request (i.e. approved enhancements across digital channels
• Liaise with various divisions like compliance / CAD / legal for on boarding the client and then servicing them.
• Maintenance of Portfolio Quality and performance
• Monitoring the throughput of the account / pending compliances and cross sell opportunities to make the bank the primary bank for the customer.
• Ensure CMS (Content Management Solution) solution and penetration.
• Cross selling different products including Retail products to clients and be an ambassador of the bank.
• Maintain accurate and up to date activity records.
• Maximize sales referral opportunities by working with customer service colleagues.
• Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.
• To ensure performance as per the performance management criteria.
• To acquire New to Bank clients primarily from non-restricted Industry
• Ensuring that the conclusions on all the business sourced on Teles ales leads, should be reported tomanager.
• NTB Acquisition: Aggressive sales background with In-depth Knowledge of market for deep penetration & NTB Acquisition of Liabilities business
• Identify potential clients: Offer payroll solutions by identifying clients and their banking needs and create a database of companies which are cash rich and can help grow the Liability book of the bank.
• Handle activities ranging from identifying client’s financial needs and provide a need-based solution to clients like Payments & Cash Management, Trade Services, Treasury, Investment Banking & Retail Services
• To contact potential customers and convince them about the bank’s Liability product offerings.
• Acquiring new clients with regards to these products with key deliverable as revenue towards assets, liabilities and fee-based income
• Strong collaboration skills to work with different Coverage teams and other units to maximize on lead transfer and create synergies.
• To grow & maintain high quality, profitable and broad-based relationships with an existing client base.
• Derive insight to competitor’s sales activities.

Requirements

Minimum Qualification

Bachelor’s Degree

Ability to communicate effectively in English (Written and Verbal) –

Arabic will be an added plus point.

Minimum Experience

Minimum of 1-year experience in the banking/financial services sector in the UAE market.

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