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AireSpring is an award-winning provider of cloud communications and managed connectivity solutions.
You will be responsible for the successful training of the implementation of AireSpring’s Managed Services, including but not limited to Hosted PBX/VoIP products and services, adhering to AireSpring’s highest customer satisfaction standards. You must have the ability to work independently and with our teams, while meeting demanding timelines.
You will be required to work with our customers, vendors and other departments at AireSpring to ensure timelines are met and that our services meet the needs of our customers and our company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage the customer relation as the single point of contact during installation and implementation of the Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Manage the scheduling and kickoff meetings customer meetings (onsite or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer’s implementation of Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Must have technical knowledge/expertise and ability to design/identify network equipment and confirm minimum requirements such as, but not limited to, Category 5 standard and Telco topology.
• Conduct, verify and design our on premise Managed Services, including but not limited to, Hosted PBX/VoIP products and services to determine and document design implementation.
• Manage and schedule IP schema calls between customer IT contact and AireSpring’s IP network engineer to confirm and finalized network design.
• Confirm and manage expectations, timelines and implementation of customer’s new system.
• As the single point of contact throughout the implementation process, you will be responsible for managing the equipment delivery for our Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Lead and provide end-user training on phone, voicemail and portal features and and functionality.
• Provide project closeout document after each installation.
• Coordinate any security clearances or access with Building Management to allow access to
customer’s telecom closet or building minimum point of entry (MPOE).
• Review, approve and sign off on System Design Meeting (SDM) documentation.
• Manage and verify system functionality and operation of system upon installation completion.
PERIPHERAL DUTIES
• Customer service focused
• Self-motivated and team player. Work well under challenging deadlines and demands
• Ability to work independently with no or minimal supervision, meet and exceed timelines and drive projects to completion
• Ability to multi-task several simultaneous projects with a can-do attitude
TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Qualifications
Preferred Qualifications
Basic telephony
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